Shipping & Returns

What is our return policy?

We always guarantee 100% satisfaction on our FR products. If not completely satisfied, simply return the item to us within 14 days.  Return Authorization (RA#) will also be provided on your enclosed packing list.

All items returned must be unused and unwashed with all tags attached. We offer an exchange or refund.  A Return Authorization Number must be issued before returning products, please contact our customer service department at 225-926-2550 for that return number.

Items that have been embroidered are non-refundable.

Please note: Allow 2-3 days for processing. Original shipping/return charges are non-refundable.

Thanks for shopping with us,

Lotel Industries
Attn: Return Department
9362 South Choctaw
Baton Rouge, LA  70815
Main: 225-926-2550